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Policies

EXCHANGES + RING RE-SIZING

Had something different in mind? We will gladly accept exchanges on all non-custom merchandise in its original, unworn condition within 14 days of receipt for exchange. At this time we cannot accept exchanges on custom pieces, or pieces that are listed as final sale.

Is your ring a little snug? A little too loose? We also offer one-time ring re-sizing. Using our ring sizing guide to determine the correct fit, let us know your preferred resize when emailing.

  • Our standard $3 return fee (see more below) is waived for both ring resizing and exchanges. 
  • Please make sure to package the jewelry so that it will be safe and sound in transit.
  • We recommend a small box inside of a bubble mailer. 
  • Please email fancy@fancyboheme, and we'll generate a pre-paid return label for you. 

Please allow up to two weeks for re-sizing and exchanges.

REFUNDS

You should love your jewelry. Returns are gladly accepted on non-custom merchandise in its original, unworn condition within 14 days of receipt for return or exchange. At this time we cannot accept returns on custom pieces, or pieces listed as final sale. Original shipping costs are not refundable. We offer two types of returns:

STANDARD

  • Refunds will have a standard $3 fee deducted to cover shipping costs.
  • To start your return, please email fancy@fancyboheme to generate a return label and start the refund process.

ALTERNATIVE

  • If you'd prefer, you can mail the jewelry back with a different method. Our mailing address is: FANCY BOHEME, 2312 N OGDEN ST. DENVER, CO 80205. 
  • If you ship yourself, the $3 shipping fee will not be deducted from your refund. 
  • Please make sure to package the jewelry so that it will be safe and sound in transit.
  • We recommend a small box inside of a bubble mailer. 
  • Please email fancy@fancyboheme to let us know you've shipped your return. We'll start the refund process for you and know when to expect your package.

DEFECTIVE JEWELRY?

Any item damaged upon arrival will be repaired or replaced at no cost. 

  • Please make sure to package the jewelry so that it will be safe and sound in transit.
  • We recommend a small box inside of a bubble mailer. Please email fancy@fancyboheme, and we'll generate a pre-paid return label for you.

REPAIRS + EARRING MATCHES

WEAR + TEAR REPAIR

We stand by the quality and craftmanship of our jewelry. Any piece of Fancy Boheme Jewelry that is defective or has broken within six months of purchase will be repaired at no cost. For any other circumstances, a repair fee will be applied (see below). The customer is responsible for return shipping costs. 

Did you love your jewelry a little too much? We will fix you right up for a minimal charge. We can re-shape bent jewelry, replace chains, and match earrings that have lost their mate. Because each pair of earrings is made by hand, the best way to make a match is to send the original earring back to us. It generally takes two weeks for us to fix your jewelry. Once we receive the item, we will assess the damage and send a Paypal invoice for the repair fee (see below).

  • Please make sure to package the jewelry so that it will be safe and sound in transit.
  • We recommend a small box inside of a bubble mailer.
  • Please email fancy@fancyboheme.com with a photo of your piece so we can assess which repair(s) need to happen.

You can mail your jewelry to: FANCY BOHEME 2312 N. Ogden Street, Denver, CO 80205.

Standard Repair Fees:

  • standard repair: $20

  • simple re-shaping: $12

  • new clasp or findings needed: $15

  • re-shaping with new materials needed: $15

  • new chain: 

    • standard length 16-18" : $18

    • pendant length 19+" : $25

  • earring match: 50% of full retail price of earring

SOMETHING ELSE?

If your issue hasn't been addressed here, please contact us at fancy@fancyboheme.com